Help for Clear Edge™ for Client

Windows 10, Release 1.0

Can I set Clear Edge Speaker as Default Speaker ?

Yes, You can choose to make Clear Edge Speaker as the “default” speaker device. However, you may lose sound effects or music when playing music or video through other applications such as movie players, affecting the quality of your media experience.

Further, when Clear Edge Speaker and Microphone is not default, the Clear Edge for Client application, uses the system default speaker and microphone as its default physical input and output device. So when you plug headsets in or out, Clear Edge for Client application, will automatically choose the right physical device for your convenience. If you choose ClearEdge Speaker as “default device”, Clear Edge for Client application will choose a random physical device. You may then need to manually change the speaker selection as you plug in or plug out physical headsets.

Do I need to set Clear Edge each time I open a communication application ?

No, once you select Clear Edge microphone and speaker in any communication or conferencing application, when you restart the application, most applications will remember the settings for next use. Only if a specific application does not remember settings, you will have to re-select Clear Edge for your microphone and speaker.

Will Clear Edge affect the audio or video I share during a conference call ?

Yes, if you are listening to non-speech video or audio from within a video conferencing or communication application that uses Clear Edge as a speaker, please turn off speech enhancement for the speaker from the Clear Edge application user interface to avoid unintended noise removal from the video.

Why does the Clear Edge Client application show only the Speaker status “not connected” ?

If you have configured any conferencing or communication application to select Clear Edge Speaker and Microphone already, then both speaker and microphone status change. But if you are not in any active call or meeting, and still have any of these applications running in the background like Microsoft Teams, Cisco WebEx, running in the background, the microphone maybe is still open / active in some of these applications. Hence, Clear Edge Microphone shows active connected status.

If there are multiple users using the same machine, will each user’s Clear Edge for Client application still run independently ?

At this time, in the current version, we only support single user usage. So if one user is already running Clear Edge for Client application and logs out, then another user logging in, cannot install and start to run a new Clear Edge for Client application.