How do I import an audio file using the Clear Cloud App on an Android phone?
At this time, only video recordings can be imported into the Android Clear Cloud app. To
enhance an existing audio recording, use our Clear Cloud Web tool in your browser:
- Register on the app or on our website here
- Sign in and go to the Clear Cloud Web interface, here
- Select your file and enhance it
There is no additional charge to register and any remaining, free processing minutes that you
have will be applied. We expect to incorporate the ability to import audio files in an
release of the Clear Cloud App.
Do you support Android or iOS?
Both! Details on fully supported device models and operating systems coming soon. We welcome
feedback; please contact
Do I need to register to use the app?
You don’t have to register to get started — you can use up to $5 worth of processing time
audio, 125 video minutes equivalent) before we will require you to register.
Can I use the app with existing video?
You can shoot audio/video and enhance it immediately through the app. You can also enhance
files stored on your phone. On an iPhone, you can enhance any video stored in your Photos
Android, you can enhance video files stored in various places on your phone, including
Google Gallery, and Instagram; the enhanced files will be stored in the app and album you
from. For both iOS and Android, you will find enhanced files in the Clear Cloud folder. On
this folder lives in the Photos app. On Android phones, it lives in the Gallery app.
How do I get help with the Clear Cloud App?
In the app, tap the “hamburger menu” and select Support. Enter your question. We’ll respond
via the email address you provide. You can also check out the Support page on our web site.
Can I pay for processing time via the ClearCloud App?
For the iPhone app, once you have used up the free processing minutes provided (250 minutes
or 125 minutes of video), you can add $4.99 to your app account to continue enhancing your
video files. You can also register on our site to be directly billed by BabbleLabs for
time. For Android users, once you add your billing information on our web site, there is no
do anything else. After you have signed in to our site, you can find the billing page in the
under your user name.
How do I upload audio-only files from my phone?
For iPhone users, you can export audio from other apps into Clear Cloud. Enhanced audio
stored in an audio album managed by the Clear Cloud App.
For Android users, you can only create and enhance audio-only files within the Clear Cloud
enhanced audio files are accessible in the Audio portion of the Clear Cloud App, where they
easily located, named and managed.
How can I be sure that you are protecting my privacy?
All data is
to and from our servers is encrypted using https. We do not store your audio or video
are not listening to or leveraging your audio or video material for advertising or marketing
What if I have privacy concerns about allowing the app to access my video and audio
Both versions of the app (iOS and Android) keep your audio and video files completely
though the app itself gets access to your existing audio and video clips, it never stores
in the cloud or shares anything with BabbleLabs.