How do I import an audio file using the Clear Cloud App on an Android phone?
At this time, only video recordings can be imported into the Android Clear Cloud app. To
enhance an existing audio recording, use our Clear Cloud Web tool in your browser:
- Register on the app or on our website here
- Sign in and go to the Clear Cloud Web interface, here
- Select your file and enhance it
There is no additional charge to register and any remaining, free processing minutes that you
have will be applied. We expect to incorporate the ability to import audio files in an
upcoming
release of the Clear Cloud App.
Do you support Android or iOS?
Both! Details on fully supported device models and operating systems coming soon. We welcome
your
feedback; please contact
us.
Do I need to register to use the app?
You don’t have to register to get started — you can use up to $5 worth of processing time
(250
audio, 125 video minutes equivalent) before we will require you to register.
Can I use the app with existing video?
You can shoot audio/video and enhance it immediately through the app. You can also enhance
existing
files stored on your phone. On an iPhone, you can enhance any video stored in your Photos
app. On
Android, you can enhance video files stored in various places on your phone, including
Camera,
Google Gallery, and Instagram; the enhanced files will be stored in the app and album you
uploaded
from. For both iOS and Android, you will find enhanced files in the Clear Cloud folder. On
iPhones,
this folder lives in the Photos app. On Android phones, it lives in the Gallery app.
How do I get help with the Clear Cloud App?
In the app, tap the “hamburger menu” and select Support. Enter your question. We’ll respond
to you
via the email address you provide. You can also check out the Support page on our web site.
Can I pay for processing time via the ClearCloud App?
For the iPhone app, once you have used up the free processing minutes provided (250 minutes
of audio
or 125 minutes of video), you can add $4.99 to your app account to continue enhancing your
audio and
video files. You can also register on our site to be directly billed by BabbleLabs for
processing
time. For Android users, once you add your billing information on our web site, there is no
need to
do anything else. After you have signed in to our site, you can find the billing page in the
menu
under your user name.
How do I upload audio-only files from my phone?
For iPhone users, you can export audio from other apps into Clear Cloud. Enhanced audio
files are
stored in an audio album managed by the Clear Cloud App.
For Android users, you can only create and enhance audio-only files within the Clear Cloud
App. The
enhanced audio files are accessible in the Audio portion of the Clear Cloud App, where they
can be
easily located, named and managed.
How can I be sure that you are protecting my privacy?
All data is
transmitted
to and from our servers is encrypted using https. We do not store your audio or video
material. We
are not listening to or leveraging your audio or video material for advertising or marketing
purposes.
What if I have privacy concerns about allowing the app to access my video and audio
files?
Both versions of the app (iOS and Android) keep your audio and video files completely
private. Even
though the app itself gets access to your existing audio and video clips, it never stores
anything
in the cloud or shares anything with BabbleLabs.
